Refund Policy

 

At Pro DTF Master, we prioritize customer satisfaction and strive to provide high-quality DTF transfers. However, in the event that a refund is necessary, it is essential to understand the conditions under which refunds may be granted.

Refunds are typically considered under the following circumstances:

1. **Defective Products**: If the DTF transfers received are defective or damaged upon arrival, customers are eligible for a full refund. It is important to report any defects within 14 days of receipt, accompanied by photographic evidence of the issue.

2. **Incorrect Orders**: In cases where the wrong items are shipped, customers may request a refund or exchange. This must also be reported within 14 days of receipt, and the incorrect items should be returned in their original packaging.

3. **Non-Delivery**: If an order does not arrive within the expected delivery timeframe, customers should contact customer service for assistance. A refund may be issued if the order is confirmed as lost in transit.

4. **Change of Mind**: Refunds for change of mind are not typically accepted due to the custom nature of DTF transfers. Customers are encouraged to carefully review their orders before finalizing their purchases.

To initiate a refund, customers must follow these steps:

- Contact customer service via email or phone, providing order details and the reason for the refund request.

- If applicable, return the defective or incorrect items to the specified return address. Customers are responsible for return shipping costs unless the return is due to an error on our part.

- Once the returned items are received and inspected, a refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.

It is important to note that all refunds are subject to review and approval based on the conditions outlined above. Pro DTF Master reserves the right to deny refund requests that do not meet these criteria.

For any further questions regarding our refund policy, customers are encouraged to reach out to our customer service team for clarification and assistance.